Effective Date: 17 September 2026
Last Updated: 17 September 2026
INTRODUCTION
This Privacy Policy explains how Your NRG Ltd trading as Vatio Telematics ("Vatio", "we", "us" or "our") collects, uses, stores and protects personal data.
We are committed to protecting the privacy and security of all individuals whose data we process.
This Privacy Policy applies to:
Customers
Prospective customers
Website visitors
Drivers
Portal users
Supplier contacts
Business partners
COMPANY DETAILS
Data Controller:
Your NRG Ltd t/a Vatio Telematics
Company Number: 06263424
Registered Office:
Baltic Works, Baltic Street, Hartlepool, TS25 1PW
Email:
Telephone:
DATA PROTECTION PRINCIPLES
Vatio is committed to processing personal data in accordance with UK GDPR principles.
Personal data shall be:
Processed lawfully
Processed fairly
Processed transparently
Kept accurate
Kept secure
Retained only as long as necessary
INFORMATION WE COLLECT
Customer Information
We may collect:
Full name
Job title
Company name
Business address
Telephone number
Email address
Vehicle fleet information
Account information
Website Information
When visiting our website we may collect:
IP address
Browser type
Device information
Usage information
Website activity
Portal Information
When using our telematics platform we may collect:
Login details
Login history
User preferences
Account activity
Audit records
Driver Information
Where telematics systems are used, we may process:
Driver identification data
Vehicle allocation data
Journey information
Trip history
Vehicle location
Driver behaviour data
Camera Information
Where camera systems are installed we may process:
Vehicle footage
Incident recordings
Event-triggered recordings
Communications Information
We may collect:
Email correspondence
Support tickets
Telephone notes
Complaint records
HOW WE COLLECT INFORMATION
Information may be collected directly from:
Customers
Through enquiries, sales processes and contracts.
Website Users
Through website forms and cookies.
Portal Users
Through account usage.
Vehicles
Through installed telematics equipment.
Third Parties
Such as installers, resellers or technology providers.
PURPOSES OF PROCESSING
We process information to:
Provide Services
To fulfil contractual obligations.
Manage Accounts
To administer customer relationships.
Deliver Support
To provide customer service and technical assistance.
Improve Services
To develop products and improve performance.
Manage Security
To detect misuse and maintain security.
Meet Legal Obligations
To comply with applicable law.
Marketing
Where permitted by law.
LEGAL BASIS FOR PROCESSING
We rely upon one or more of:
Contract
Processing necessary to perform a contract.
Examples:
Providing telematics services
Account administration
Billing
Legal Obligation
Processing necessary to comply with law.
Examples:
Tax obligations
Regulatory compliance
Legitimate Interests
Processing necessary for our legitimate business interests.
Examples:
Business development
Fraud prevention
Security monitoring
Service improvements
Consent
Where specific consent is required.
Examples:
Certain marketing communications
Optional cookies
VEHICLE TRACKING AND DRIVER DATA
Business Vehicle Monitoring
Telematics systems may collect information relating to:
Vehicle locations
Driving activity
Route history
Driver behaviour
Customer Responsibility
Our customers remain responsible for:
Informing drivers
Establishing lawful processing grounds
Employee consultation where required
Issuing privacy notices
Data Controller Role
In most circumstances:
The Customer acts as Data Controller
Vatio acts as Data Processor
under a separate Data Processing Agreement.
CAMERA SYSTEMS
Where camera systems are deployed, recordings may be processed for:
Fleet management
Driver safety
Insurance investigations
Accident investigations
Security purposes
Footage may be retained for varying periods depending on:
Storage capacity
Customer settings
Legal requirements
MARKETING COMMUNICATIONS
We may contact businesses regarding:
Products
Services
Events
Industry updates
Recipients may opt out at any time.
Every marketing communication will contain an unsubscribe mechanism.
SHARING INFORMATION
We may share information with:
Technology Partners
Hosting providers, telematics providers and software suppliers.
Installation Partners
Approved engineering and installation providers.
Telecommunications Providers
Network operators supporting service delivery.
Professional Advisers
Lawyers, auditors, insurers and consultants.
Regulatory Authorities
Where required by law.
INTERNATIONAL TRANSFERS
We seek to keep personal data within:
The United Kingdom
Approved jurisdictions
Where international transfers occur we implement appropriate safeguards.
DATA SECURITY
We maintain technical and organisational security measures including:
Access Controls
Restricted access permissions.
Authentication
Password protection and access management.
Encryption
Where appropriate.
Monitoring
Security monitoring and auditing.
Backup Systems
Business continuity procedures.
RETENTION OF DATA
We retain personal data only for as long as necessary.
Retention periods may vary depending upon:
Contractual requirements
Regulatory obligations
Legal claims
Operational needs
INDIVIDUAL RIGHTS
Individuals may have rights including:
Right of Access
To request copies of personal data.
Right to Rectification
To request correction of inaccurate information.
Right to Erasure
To request deletion where applicable.
Right to Restriction
To limit processing.
Right to Object
To object to certain processing.
Right to Data Portability
Where applicable.
SUBJECT ACCESS REQUESTS
Requests should be made to:
We may require proof of identity before responding.
COOKIES
Our website uses cookies and similar technologies.
Further details are available within our Cookie Policy.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites.
We are not responsible for:
Third-party privacy practices
Third-party content
Third-party policies
Users should review their policies separately.
CHILDREN'S DATA
Our services are not intended for children.
We do not knowingly collect personal data from children.
COMPLAINTS
Individuals may raise privacy concerns with us using the contact details within this Privacy Policy.
Individuals may also contact the Information Commissioner's Office (ICO).
Website:
CHANGES TO THIS POLICY
We may amend this Privacy Policy from time to time.
Updated versions will be published on our website.
Where required, customers will be notified of material changes.
CONTACT INFORMATION
For all privacy matters contact:
Privacy Officer, Your NRG Ltd t/a Vatio Telematics, Baltic Works, Baltic Street, Hartlepool, TS25 1PW
Email:
Schedule A
Categories of Personal Data
Privacy Policy Acceptance
By using Vatio services, websites and portals, users acknowledge that personal data may be processed in accordance with this Privacy Policy.