Effective Date: 17 September 2026
Last Updated: 17 September 2026
INTRODUCTION
This Cookie Policy explains how Your NRG Ltd trading as Vatio Telematics ("Vatio", "we", "us" or "our") uses cookies and similar technologies on:
Our website;
Our customer portals;
Our online services;
Associated applications.
This Policy should be read alongside our:
Privacy Policy;
Website Terms & Conditions;
Customer Services Agreement.
WHAT ARE COOKIES?
Cookies are small text files placed onto a device when a website is visited.
Cookies help websites:
operate efficiently;
remember preferences;
improve user experience;
analyse website performance;
enhance security.
Cookies do not normally identify an individual directly but may be linked to information held about a user.
WHAT TYPES OF COOKIES DO WE USE?
We use the following categories of cookies.
STRICTLY NECESSARY COOKIES
These cookies are required for website functionality.
Without these cookies certain website functions may not operate correctly.
Examples include:
User authentication;
Session management;
Security controls;
Load balancing;
Fraud prevention.
These cookies cannot normally be disabled through our consent platform.
FUNCTIONALITY COOKIES
These cookies help improve user experience by remembering:
Language preferences;
User settings;
Portal preferences;
Display options.
Examples include:
Remembering login preferences;
Storing display selections;
Saving dashboard layouts.
PERFORMANCE COOKIES
Performance cookies help us understand website usage.
They may collect information regarding:
Pages visited;
Time spent on pages;
Website errors;
Navigation behaviour;
Device performance.
This helps Vatio improve website performance and customer experience.
ANALYTICS COOKIES
Analytics cookies help us understand how visitors interact with our website.
Data collected may include:
Number of visitors;
Popular pages;
Visitor journey information;
Browser information;
Device information.
Examples may include:
Google Analytics;
Microsoft Clarity;
Other website analytics providers.
Where legally required, these cookies will only be activated following consent.
MARKETING COOKIES
Marketing cookies may be used to:
Measure advertising effectiveness;
Display relevant advertisements;
Track marketing campaigns;
Support remarketing activities.
Examples may include:
LinkedIn Insight Tag;
Google Advertising Cookies;
Microsoft Advertising;
Meta Business Tools.
These cookies are only used with appropriate consent.
THIRD-PARTY COOKIES
Certain features on our website may utilise third-party technology.
Examples include:
Embedded videos;
Maps;
Customer support tools;
Analytics services;
Advertising services.
These providers may place cookies directly on user devices.
Users should review the privacy documentation of those providers separately.
INFORMATION COLLECTED
Cookies may collect:
Technical Information
Browser type;
Device type;
Operating system;
Screen resolution.
Usage Information
Pages viewed;
Time on site;
Navigation sequence;
Entry and exit pages.
Preference Information
Login preferences;
Website settings;
Cookie preferences.
Marketing Information
Campaign sources;
Ad interactions;
Conversion information.
COOKIE CONSENT
Where required by law, users will be presented with a Cookie Consent Banner.
Users will be able to:
Accept all cookies;
Reject non-essential cookies;
Manage cookie preferences.
Consent choices will be stored and may be amended at any time.
MANAGING COOKIES
Users can manage cookies through:
Browser settings;
Cookie consent tools;
Device settings.
Most browsers allow users to:
Delete cookies;
Block cookies;
Restrict cookies;
Receive notifications when cookies are placed.
Disabling certain cookies may affect website functionality.
RETENTION PERIODS
Cookies may remain active for varying periods depending upon purpose.
Session Cookies
Deleted automatically when the browser is closed.
Persistent Cookies
Remain active until:
Expiry date; or
Manual deletion.
Retention periods vary depending upon individual cookie functionality.
SECURITY
Vatio uses cookies responsibly and seeks to ensure any data collected is processed securely and in accordance with:
UK GDPR;
Data Protection Act 2018;
Applicable privacy legislation.
INTERNATIONAL TRANSFERS
Certain cookie providers may process information outside the United Kingdom.
Where this occurs Vatio shall seek to ensure appropriate safeguards are in place.
CHANGES TO THIS POLICY
Vatio may update this Cookie Policy from time to time.
Changes may occur due to:
Regulatory requirements;
Website updates;
New technologies;
Business requirements.
Updated versions will be published on our website.
CONTACT DETAILS
For questions regarding this Cookie Policy please contact:
Privacy Officer, Your NRG Ltd t/a Vatio Telematics, Baltic Works, Baltic Street, Hartlepool, TS25 1PW
Email: privacy@vatiotelematics.co.uk
SCHEDULE A
EXAMPLE COOKIE REGISTER
USER ACKNOWLEDGEMENT
By continuing to use Vatio websites and online services, users acknowledge that cookies may be used in accordance with this Cookie Policy.